Privacy Policy
Last updated: January 27, 2026
1. Introduction
FeeLayer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and website at feelayer.io.
2. Information We Collect
We collect the following types of information:
- Store Information: Shop name, domain, email, and Shopify store ID when you install our app.
- Transaction Data: Order IDs, transaction amounts, and fee calculations to provide our service.
- Configuration Data: Your fee settings, compliance rules, and preferences.
- Usage Data: How you interact with our dashboard, features used, and performance metrics.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Calculate and apply credit card fees at checkout
- Ensure compliance with regional surcharging regulations
- Send you important updates about your account or our service
- Respond to your support requests
- Analyze usage patterns to improve our product
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party services that help us operate (e.g., hosting, analytics).
- Shopify: As required to integrate with the Shopify platform.
- Legal Requirements: When required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, and secure authentication through Shopify's OAuth system. We regularly review and update our security practices.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Transaction logs are retained for 24 months for reporting purposes. You can request data deletion at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
8. Cookies
Our website uses essential cookies for functionality and optional analytics cookies. You can control cookie preferences through your browser settings. Our Shopify app uses session cookies required for authentication.
9. GDPR Compliance
For users in the European Economic Area, we process data under lawful bases including contract performance and legitimate interests. You have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our app. Continued use after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@feelayer.io
Address: FeeLayer Inc., 123 Main Street, San Francisco, CA 94105